One Response

  1. G. Gordon
    G. Gordon July 20, 2015 at 18:45 | | Reply

    Great article. I wish I had found this site long before now (july 20, 2015). After looking around at the quality of other articles here, I am now a regular for sure.

    I hope the reviewing committee will take into consideration the following as “third-party” branding of WordPress doesn’t seem like it follows the intent of the WordPress ORG.

    I am not “for or against” the absorption by one company of many companies. It’s a normal course of economics for centuries. Many of the “for/against” “discussions” are subjective and from a single point of view. Which again is normal, as not everybody can know everything about everything. This is why articles and blogs like this are so important. It’s a part of the overall fabric of business, including the internet.

    With that said, my comments are solely from the stand point of a guy that has a dozen or so websites spread out with an assortment of hosting companies. This happened over a period of time with no real intent or reason other than this is where the sites were hosted when friends asked me to help with their sites. Each hosting company had its seemingly good and bad points but just from my point of view. Many folks found their experiences to be almost the opposite as mine. So we just work through the challenges and differences.

    Until the last year or so. Personally, I had a few websites on Bluehost for a half dozen years or so and quite content with goods and services. In a very broad sense, arguably, hosting is hosting. What, for me, it’s the quality of the helpdesk. This is extremely important to me for a couple of reasons. Long after the cheap prices, special deals, hype, sooner or later you have to come to terms with a challenge and rely on a helpdesk/support department . The importance of a quality helpdesk is..

    1-No matter what we do on the internet, it is still and should remain people dealing with people. My time, their people skills and technology skills. There is enough examples of folks forgetting this – enough said.

    2-For personal reasons, I search out companies that have phone support. The arguments regarding US/state-side or off-shore support is secondary for me. Mine is only physical. Some very damaging auto accidents makes phone support all but mandatory for me as chat/email/ticket support is damn painful and I prefer to use my energies for other activities.

    For me and others with similar challenges, our choices of high quality phone support are sadly diminishing. Not that I would want to, but in some cases I would pay extra, just for phone service, but that’s for a different discussion.

    Back to Bluehost. For years I, either installed WordPress “by hand” or used their SimpleScripts. Then awhile back I noticed the switch from SimpleScripts to Moto. And my problems began. I did not realize it was due to a company buy-out.

    To Bluehost’s helpdesk credit, the people skills did not diminish but clear answers with rapid solutions started fading into the past. At first, there were guarded agreements to the statement that I was not the only one (customer or staff) that found unresolved difficulties with Moto. I do understand why even the guarded agreements have stopped.

    Unlike many, or possibly most users, I do not mind installing WordPress “by hand”. When I do, until lately it provided the most trouble-free installation of WordPress around Moto. If not installed using Moto, many new persons on the helpdesk seem to struggle with solutions. So I went back to using the Moto only to find that their version of WordPress is a hideously branded WordPress Dashboard with no way around it.

    I just realized by Bluehost/Moto doing this, I am very jealous of that Dashboard space and do not want to see anybody there I haven’t ordained or if found there, I should have the ability to remove them as easy as an unneeded widget. I have a few months left on this hosting year, enough time to (very, very sadly) move to a different hosting company.

    As for the other hosting companies I’m involved with, well, some got absorbed by EIG, others not. For the sake of “Full Disclosure” it wouldn’t hurt to have each one of the past and future buy-outs make a Home Page announcement regarding the change. What are they hiding? Maybe I should check my tech stock portfolio, see if I’m winning or losing there also. So, in the end, since EIG also owns Moto and since EIG is going to stick with it and “make” it work or at least force the use, I exit all hosting where EIG treads (not just Bluehost, Hostgator, Arvixe, but a few more). Since EIG doesn’t seem to be for Full Disclosure, I do hope you will help us keep an eye on the Internet.

    I’m in the process of re-evaluating GoDaddy for my WordPress hosting. After the changing of the guard there a few years ago, bringing the hosting from a preparatory interface to an industry standard, cPanel, and specifically offering WordPress hosting, brings a solid offering. I’m not against “big”, but various practices and bad support by any size company. All tech things being close to the same, their helpdesk is one of the best, and for me, even better- live phone support. Sounds like I’ve talked myself into GoDaddy. We’ll see. Wonder about their VPS’s? There is another topic for discussion.

    Thank you for allowing my point of view.

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