11 Responses

  1. vrob
    vrob January 15, 2013 at 01:10 | | Reply

    I used DH for several years, but when it came to it, if I needed support, they took as long as a day to get back to one message, meaning that if it was a 2-3 interaction issue, it would routinely take days to resolve what I can get done at my new host in a couple of hours. I paid for premium chat and callback support but that was often offline. They might have improved in the last few months, but that’s why I never recommend them to clients.

    I’ve moved on to webfaction which is great if you’re able to handle a bit more technical interface for managing sites.

  2. borantula
    borantula February 23, 2013 at 13:45 | | Reply

    I tried it for two years for my personal blog and couple of other sites. It was really, painfully slow (maybe its due to my location, not being in US). Even basic WP sites suffer. Now I’m passing those sites to an account on Arvixe. Speed and service is great, support is good, I’m happy.

    1. Bora Yalcin
      Bora Yalcin December 24, 2015 at 04:10 | | Reply

      I just saw this post that I commented again and I want to revise my original comment above. In 2015 Arvixe started to suck big time in sense of performance and especially support. I’m planning to move from Arvixe and I don’t recommend at all. A few times just to get an answer for a critical server error, I needed to bitch in twitter about it. It’s ugly.

      (I’m writing it so one other will see my comment and check them out.)

  3. Jeff Safire
    Jeff Safire March 27, 2013 at 02:26 | | Reply

    If you take a quick look at the Dreamhost forums, you will instantly see that there are many people complaining about support turnaround time.
    Also, people complain that they don’t offer phone support. I haven’t had any issues with them after 2 years, now with 7 domains (3 of which are WP). However, I have noticed that their Webmail interface is painfully slow more often than not. I know we don’t usually rely on this interface but sometimes it is necessary.
    And although I agree that the control panel is more capable than cPanel, (although not as pretty) I find there are several things in the panel that are not always intuitive or are hard to find.
    Overall, I am quite happy with my 2-year experience. As I mentioned in your earlier post today comparing WP hosts, I have been fighting with 1&1.com for 8 days now to try and convince them that I cannot login to my control panel. They’ve been insisting that everything is fine on their end. Idiots! About 10 minutes ago, I finally convinced someone in tech support (via phone) that I cannot login. He said he has to elevate it to a higher tech support tier. Swell. I can’t wait ’til I can login, backup my db, and move everything there to Dreamhost.
    Btw, with Dreamhost, you can have many domains all on the same account! This is crazy! But so nice. I really don’t see how/why they do this. (But I’m not complaining…Shhhh)

  4. Grant Palin
    Grant Palin March 27, 2013 at 05:27 | | Reply

    I’ve been a Dreamhost customer for several years. I host a few sites on there, one of which is my WordPress-powered blog. My experience has been overall good, I haven’t run into any real problems or obstacles. I don’t think I’ve ever needed to use the support services, since I’ve gotten along well enough on my own. Their custom control panel is nice, and does differentiate DH from other hosts which use a packaged CP solution.

  5. Tammy
    Tammy June 22, 2013 at 18:16 | | Reply

    Really? I have been with them a little over two years and DH is the worst service I have ever dealt with. My site has been down a week at a time on several occasions with the same ole excuses. In the last 6 weeks my site has been completely down or so painfully slow I don’t even have the patience to wait on it. Revenue that has been built over 7 yrs with Google has tanked in the last 3 months due to DH. I wouldn’t recommend them to my worst enemy for a free site.

  6. Jeff Duda
    Jeff Duda March 22, 2014 at 10:16 | | Reply

    They tend to be down for days at a time. Email going through their system even if you have dedicated server often does not work. By far totally unacceptable service for anyone doing any business on the web. I’m now on day 5 of a reoccurring issue that they seem never really fix.

  7. Walter Verdonck
    Walter Verdonck December 23, 2015 at 08:53 | | Reply

    I have run several blogs and websites on wordpress, i’m using versio for a few years and i’m very happy with it. A wordpress hosting cost you 4.99 a month, that is nothing for the great service. Take a look at: http://bit.ly/1O9ucTh

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